Refund and Returns Policy

1. Return Window

We accept returns within 14 days of receiving your order. To be eligible, items must be unused, unwashed, and in their original condition and packaging.

2. How to Initiate a Return

Please contact our customer support team at [email protected] within 24 hours to start the return process and receive instructions.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.

4. Refund Processing

Once we receive and inspect your return, refunds will be processed to the original payment method within 5-7 business days.

5. Exchanges

If you wish to exchange an item, please return the original item first, then place a new order for the desired product.

6. Non-Returnable Items

For hygiene reasons, certain items such as underwear or customized products are not eligible for return.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos so we can arrange a replacement or refund.

8. Contact Us

If you have any questions or concerns about our return policy, feel free to reach out at [email protected].